(0-4 Yrs) Walk-In @ “IBM INDIA” : Technical Support Representative – Voice Support : Hyderabad, Bangalore : On 2-10 August 2013
Aug 4, 2013
Company : IBM India Pvt Limited
Website : www.ibm.com/in
Education : Bachelor’s Degree/ Diploma
Experience : 0 – 4 Years
Location : Hyderabad, Bangalore
Job Description :
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies www.presentjobs.com
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion :
# Bachelor’s Degree/ Diploma/ Freshers/ Experienced
# Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information :
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.
Venue Details:
Only weekdays 2nd, 5th, 6th, 7th, 8th August 2013, Timings:- 12pm to 4pm
IBM India Pvt. Ltd, G1 Block, Manyatta Tech Park, Nagwara, Outer Ring Road, Bangalore 45
IBM India Pvt. Ltd, D Block EGL, Domlur-Kormangala Inner Ring Road, Bangalore – 71
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81
Only Weekends Saturday 3rd, 10th August 2013, Timings:- 10am to 1pm
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81
IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES :
Updated Resume
Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License) – Original
Regards,
Deepak
IBM has been present in India since
1992. IBM India’s solutions and services span all major industries
including financial services, healthcare, government, automotive,
telecommunications and education, among others. As a trusted partner
with wide-ranging service capabilities, IBM helps clients transform and
succeed in challenging circumstances.
IBM has been expanding its footprint in
India – and has a presence in over 200 cities and towns across the
country – either directly or through its strong business partner
network. IBM India has clearly established itself as one of the leaders
in the Indian Information Technology (IT) Industry – and continues to
transform itself to align with global markets and geographies to grow
this leadership position. Widely recognised as an employer of choice,
IBM holds numerous awards for its industry-leading employment practices
and policies.
The diversity and breadth of the entire
IBM portfolio of research, consulting, solutions, services, systems and
software, uniquely distinguishes IBM India from other companies in the
industry.
Walk-In
For Technical Support Representative – Voice Support on 2nd, 3rd, 5th,
6th, 7th, 8th & 10th August 2013 @ IBM Hyderabad, Bangalore
Industry Type : BPO / Call Centre / ITES
Role : Associate/Senior Associate -(Technical)
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Role : Associate/Senior Associate -(Technical)
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Job Description :
Joining Location- Bangalore / Hyderabad
Designation: – IT Help Desk – Service Desk Delivery (SDD)Job Description :
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies www.presentjobs.com
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion :
# Bachelor’s Degree/ Diploma/ Freshers/ Experienced
# Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information :
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.
Venue Details:
Only weekdays 2nd, 5th, 6th, 7th, 8th August 2013, Timings:- 12pm to 4pm
IBM India Pvt. Ltd, G1 Block, Manyatta Tech Park, Nagwara, Outer Ring Road, Bangalore 45
IBM India Pvt. Ltd, D Block EGL, Domlur-Kormangala Inner Ring Road, Bangalore – 71
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81
Only Weekends Saturday 3rd, 10th August 2013, Timings:- 10am to 1pm
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81
IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES :
Updated Resume
Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License) – Original
Regards,
Deepak
